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Privacy Policy

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Effective Date: 01st November 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.crookedfinger.co.nz (the “Site”).
This Site is operated by The Crooked Finger Company Limited, a company incorporated in New Zealand.

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Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device. As you browse, we collect information about:

  • pages or products you view

  • websites or search terms that referred you to the Site

  • how you interact with the Site

This automatically collected data is referred to as “Device Information”.

We collect Device Information using:

  • Cookies – small data files placed on your device; learn more at www.allaboutcookies.org

  • Log files – track actions on the Site (including IP address, browser type, ISP, referring/exit pages, and time stamps)

  • Web beacons, tags, and pixels – electronic files used to record browsing behaviour

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • name

  • billing and shipping address

  • payment information (e.g., credit card numbers)

  • email address

  • phone number

This is referred to as “Order Information”.

“Personal Information” includes both Device Information and Order Information.

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How We Use Your Personal Information

We use Order Information to:

  • fulfill orders placed through the Site (including processing payments, arranging shipping, invoices and confirmations)

  • communicate with you

  • screen orders for risk or fraud

  • send information or advertising where preferences allow

We use Device Information to:

  • help identify potential fraud or security risks

  • improve and optimise the Site (analytics, feature performance, marketing effectiveness)

 

Email Marketing Communications

With your consent, we may send you emails about:

  • new products and launches

  • special offers and updates

  • brand news and events

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Even after unsubscribing, we may still send messages related to orders or essential service communications.

We will never sell your email address or share it with third parties for their independent marketing.

 

Cookie Policy

Cookies allow the Site to recognise your device and improve your experience. Cookies help:

  • keep track of your shopping cart

  • remember your preferences

  • support analytics and advertising

You may disable cookies in your browser settings, but some Site features may not function properly as a result.

We use:

  • Strictly necessary cookies – required for the Site to function

  • Performance and analytics cookies – help us improve the Site

  • Advertising cookies – provide personalised marketing

By continuing to browse our Site, you consent to the use of cookies and similar technologies.

 

Data Security Measures

We take reasonable steps to protect your Personal Information in accordance with the New Zealand Privacy Act 2020 and international best practices.

Measures include:

  • Secure Socket Layer (SSL) encryption for data transmitted through checkout

  • Verification and monitoring for fraud prevention

  • Limited access to personal data, restricted to authorised personnel

  • Industry-standard security by our e-commerce and payment providers (e.g. Shopify, payment gateways)

While no system is 100% secure, we continuously assess and improve our security protocols to safeguard your data.

 

Sharing Your Personal Information

We may share information with third-party service providers that assist in Site operations, including:

  • Shopify (e-commerce and order processing)

  • Google Analytics (usage analytics)

We may disclose information if required to comply with laws, enforce policies, or protect our rights.

 

Behavioural Advertising

We may use your information to deliver targeted advertising. You can opt out using the following:

  • Facebook Ad Preferences

  • Google Ad Settings

  • Bing Ads Settings

You may also opt-out via the Digital Advertising Alliance opt-out portal.

 

Do Not Track

We do not alter our data or behaviour when a Do Not Track signal is received.

 

Your Rights

New Zealand residents: Rights are protected by the Privacy Act 2020, including the right to access and correct information we hold about you.

Requests can be made via the contact details below.

 

Data Retention

We retain Order Information for our records unless you request its deletion.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

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Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us via our website's Contact page:

The Crooked Finger Company Limited
21 Kingfisher Grove, Greenhithe, Auckland 0632, New Zealand
Website: www.crookedfinger.co.nz

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